Refund & Cancellation Policy

Wallet top-ups

• Top-ups are added to your PsyDox wallet as soon as Razorpay confirms the payment, usually within a minute.
• You can ask for a refund of unused wallet balance within 7 days of the top-up by writing to ⟨support email⟩ from your account email.
• Approved refunds go back to the original payment method through Razorpay within 5–7 working days. Bank processing times may add to this.
• If you were charged but the wallet was not credited, write to us with the payment reference; we verify it with Razorpay and either credit the wallet or refund in full.

AI features

• You are charged only for results actually produced. A failed or timed-out generation is not charged, and the amount reserved for it goes back to your wallet automatically.
• Amounts used for AI results that were produced are not refundable, because the processing cost is already incurred. If a result was clearly defective (for example corrupted or blank), write to us within 7 days and we will credit it back.
• Free tools never use the wallet.

Cancellation

There is no subscription and nothing to cancel: you pay only for what you use. You can stop using PsyDox and request a refund of unused balance as above.

Delivery

PsyDox is a digital service. Nothing is shipped physically: results are delivered on screen and as downloads in your account, immediately or as soon as a batch finishes.

Contact

⟨support email⟩ · ⟨+91 phone number⟩ · Monday–Saturday, 10:00–18:00 IST